CALL TOLL FREE: (855) 692-6792 / MYBORZA

Frequently Asked Questions


Frequently Asked Questions (FAQs)

What is Borża?

Borża (which translates to Bag) is an online boutique featuring high quality leather bags that are inspired by vintage craftsmanship and modern design. We have curated a collection of the latest styles and the tried and true classics. We are located in Ontario, Canada and are reachable 24/7. If you have any questions or concerns, or need immediate assistance, give us call at 1-855-MY-BORZA (692-6792) or email us at and we will respond as soon as we can.

Why shop at Borża?

All bags and designers are vetted by Borża curators to ensure quality and ethical standards are met. We love what we do and want to share our great finds and help promote great designers that are contributing to a sustainable, fashionable world!

Is it safe to shop at Borża?

Yes absolutely, all your information will be kept in a secure database where no one has access to. Your personal information will be kept safe and not distributed to anyone.

Shipping options

We offer free shipping worldwide on all our products. Our bags are source and shipped from all around the world, including USA, Canada, Europe and Asia. Shipment usually takes 2 weeks to arrive, depending on your location.

Refund/Cancel Orders

If you would like to refund or cancel an order, please provide your order number and email within 24 hours of the order being placed. Once the order has been placed, you may not be eligible for cancellation.


If you are not satisfied with the product, you can request an exchange in items as long as the package is still in its original packaging, undamaged and unworn. You may submit a exchange request up to 30 days from receiving the product.

We offer 100% customer satisfaction on all of our orders with secured payments.

Have more questions? Please give us an email at and we will get back to you as soon as we can.